Rutland Crescent, Trowbridge BA14 0FH
Florence Court is dedicated to friendly and comfortable care provision, at the same time as supporting an independent lifestyle which the facility is purposely set up to do achieve.
A flexible approach is taken towards residents lifestyles, while access to skilled carers offers peace of mind that any health or mobility concerns can be effectively safeguarded against risk.
Type of Service: Extra Care Housing (Voluntary / Not for Profit Owned)
Property Information: 40 Properties
Care Offered: Elderly Care
Facilities & Services: Dining Room (residents only) • Garden • Guest Suite • Lounge
On Site Care Staff 24/7: Yes
Community Alarm / Careline Service: Yes
Florence Court has a Review Score of 6.5 (6.500)
The Review Score of 6.5 (maximum of 10) for Florence Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Florence Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Extra Care Housing / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Extra Care Housing receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Florence Court is calculated as follows: ( (9 Excellents x 5) ) ÷ 9 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Extra Care Housing to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Extra Care Housing needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Florence Court is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Joan S (Resident) on Thursday 15 September 2016. Relates to August 2016.
I came here almost three years ago and I couldn't have found anywhere that suits me better. So far I have not needed any personal care but know there is caring staff around for emergencies. The staff here are friendly and our new manageress is extremely pleasant. Some of the residents complain about the lack of activities but this personally does not worry me. All in all a very pleasant place to live.
How likely would you be to recommend Florence Court? Extremely Likely
Overall Standard: Excellent
Treated with Dignity: Excellent
Safety / Security: Excellent
Value for Money: Excellent