Administrator

Job summary

Please note: We do not offer visa sponsorship for this role. Applicants must have the legal right to work in the UK.

Nicholas James Care Homes, a leading provider of residential, nursing, and dementia care, is seeking a reliable and skilled Administrator to join our Home Management Team at our care home in Maidstone.

Our homes provide a safe, comfortable, and welcoming environment for older people, including those living with dementia.

Why Join Nicholas James Care Homes?

Family Values, Strong Team Culture
We are a well-established family-run organisation with over 20 years of experience in the care sector. We value teamwork, respect, and creating a supportive workplace where everyone feels appreciated.

A Rewarding Role
Your work will directly contribute to maintaining a safe and comfortable environment for vulnerable residents.

Collaborative Working Environment
You will work alongside managers, care staff, and external contractors to ensure the home is maintained to a high standard.

About the Role

Your responsibilities may include:

• Promote a warm and welcoming environment for residents, staff and visitors
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
• Drive the occupancy and reputation of the Care Home as part of a community engagement team
•  Support resident and family feedback with a focus on customer care
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
• Payroll preparation for home based staff
• Provide advice and guidance to employees on queries using the HR tools and resources available
• Ensure that all personal files are stored securely
• Attend meetings and produce accurate notes and minutes where required
• Ensure all rotas are complete
• Manage safe contents, petty cash, and resident fund accounts
• Update ad-hoc training, supervisions, and appraisals on staff records
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

About You

We are looking for caring and compassionate individuals who are committed to delivering high-quality care.

You will have:

• A kind, patient, and respectful approach to supporting older people.
• Good communication and teamwork skills.
• A positive and flexible attitude.
• A genuine interest in working in elderly and dementia care.
• High level of attention to detail and the ability to prioritise
• Proficient user of Microsoft- specifically Word, Excel and Outlook

Experience in a care home or home care setting is desirable but not essential, as full training will be provided.

Requirements

• Previous care experience is desirable but not essential.
• Ability to work as part of a team in a busy care environment.
• Reliable, professional, and committed to high standards of care.
• The right to work in the UK.

Qualifications

• Good written and spoken English communication skills.
• Basic IT skills to support electronic care documentation.

Rewards and Benefits

In return for your dedication, we offer a competitive pay rate and a range of benefits, including:

• Comprehensive training and development opportunities
• Wellbeing and staff support resources
• Employee of the Month recognition
• Long Service Awards
• Opportunities for career progression within the organisation

If you are a compassionate individual who wants to make a meaningful difference in the lives of older people, we would love to hear from you.

Join a team that provides the quality of care you would expect for your own loved ones.