Mental Health Hospitals

The hospital is secure, it keeps my daughter safe, she has therapies she can access. The staff are kind and understanding. Food is good. She has been to a lot of hospitals.

I read two reviews about St. Andrew's and was mortified at the comments. However, when visiting my son I was delighted. St. Andrew's is set in beautiful grounds and the staff are charm personified. They took the time to explain the treatment, the medication and the care plan in place. The home has high standards of cleanliness and I and my family thank you all for looking after our relative.

He is being transferred locally now to make visits easier, I hope and pray that he gets the same level of care that St. Andrew's gave him, thank you again.

Overall I have been very happy with my son's care and support. Sometimes I do feel a little bit disconnected though because I've never seen my son's room it makes me feel like he's in a prison rather than a hospital. I try not to dwell on it too much because my son is very happy and settled there and the care he receives is excellent.

Overall the staff are good. My son has been here for 2 and a half years and is ready to move on. Communication is not always good as I do not always receive a true story from my son. There should be a more structured routine which is adhered to.
Have suggested a local farm placement 6 months ago but had no action taken.

Overall, very satisfied with the service. Management and staff have worked hard to give my son a good quality of life whilst receiving treatment. Access to internet video calling such as SKYPE would be a great help to parents not living locally. Any reduction in staff 'churn' would benefit service users and parents/carers.

Overall, very happy with this provider. Only problem is lack of communication between departments within the service. Meetings are often changed so if you have other commitments it makes it difficult and meetings always late starting. Complaints are usually followed through, but often we are not informed of the outcome. Food is of a good standard and the service is clean and well maintained. Some good staff, especially the nurses. Care staff are good and some not good. Management good.

Situated in a truly magnificent rural setting, The Woodhouse Hospital is surrounded by stunning countryside. The staff are polite and welcoming, although some phone conversations with my son were terminated far too quickly and I wonder if it was a programme on TV they wanted to get back to? The fundamental flaw in the whole care system is that there is no incentive for the care provider to advance the patient/service user because they end up losing the care package. It is my view that my son has been held back from achieving even greater progress. The main entrance needs a porch as you get soaked in the rain and there are no overnight facilities for relatives.

I cannot praise enough the service my brother receives at Field House. The staff are exceptional, the accommodation is of a very high standard and the atmosphere is warm and friendly. On my fortnightly visits, I am always made to feel welcome and offered refreshments. I have visited other service providers on my brother's behalf and have not been tempted to suggest my brother would be better served than his current situation.

I was a patient on the EDU from June-November 2016. You have NO privacy as 90% of the rooms are shared. Being a very small ward, you can hear a lot of noise, including when patients are being restrained. Bedroom doors have to always be open, the only fresh air easily available is a small balcony, where the smokers also go. The cleaners spend barely two minutes cleaning the bedrooms. Patients are not allowed to do ANYTHING food and drink related for themselves unless they have reached a healthy BMI and all groups are subject to BMI. Meal times are TOO strict, you are not allowed to leave the dining room until a specific amount of time is up, no matter what BMI/STAGE you are at, and never allowed to have anything unsupervised. There are patients still there after 4 years!! My stay at Cygnet Ealing was damaging and I still have nightmares from my stay. Yes, the hospital does get your BMI up, however, preparation for 'the real world' is extremely limited and the care is hardly individualised.

Understands the needs of my brother.
Clients are dealt with on an individual basis.
Good rapport with the staff and office staff.

I really can't thank St Peter's enough who looked after my dad for just over 2 years where he sadly died at the weekend. The care, respect and dignity he received was outstanding from all staff especially a certain two. In my dad's last few days we stayed with him 24/7, they provided the family with food and drink and even a room for us to get our heads down. This gave us the opportunity to spend valuable time together as a family, even when there was at least 10 of us in the same room. I do believe if my dad had not gone here we would have lost him 2years ago. I thank you all from the bottom of my heart for giving him those extra years, you really are an outstanding hospital x

My son has been in Old Leigh House for two years. In that time we have seen him blossom both mentally and physically.
The staff are exceptional in the quality of care they provide. His physical health is taken very seriously and He is treated as an individual i.e. he is asked what he would like to do and wherever possible his wishes are complied with. There have been trips to zoo, trip to London, bowling, restaurants, shopping etc. He has told me on several occasions that he "feels like real person since he came to Old Leigh".
I cannot praise the Manager and Staff of Old Leigh House highly enough.

Thank you so much for the care and attention that you have given my nephew over the passed few months. He has made great strides towards recovery, we are all looking forward to a time when he is able to lead a full life even if he still needs care in the community. He has many caring close friends. Once again thank for all you expert care. Regards K

My brother is comfortable and secure at Field House. He is well cared for and the staff are kind and considerate. He seems contented with his lot and I don't think I could ask for more.

My brother treated with dignity. My brother is safe. The staff understand needs of my brother. The staff understand needs of family.

We were made really welcome, the staff are very friendly and provide sandwiches at lunch times. We come to see my nephew, but sometimes he doesn't want to see anyone, but we always stop and leave him some goodies. We have to travel a very long way to see him, but we would prefer for him to stop at The Woodhouse as he has settled down, every time he has been moved he has been unsettled.