Review submitted from a Postal Card by K L (Mother of Resident) on Thursday 28 September 2017. Relates to September 2017.
In the meeting rooms, there should be more access to games to play.
How likely would you be to recommend The Huntercombe Hospital - Norwich? Extremely Likely
Care / Support: Good
Staff: Good
Management: Good
Rooms: Good
Facilities: Satisfactory
Cleanliness: Satisfactory
Food & Drink: Good
Activities: Poor
Safety / Security: Satisfactory
Value for Money: Good
Overall Standard: Good
Treated with Dignity: Good
Jane Spriggs, Marketing Manager at The Huntercombe Hospital - Norwich responded to this review on 12 Oct 2017:
Many thanks for your feedback. We are about to purchase more games and toys for our meeting rooms and we are also currently improving our reception area to ensure that families visiting with younger children have better facilities. Thank you again.
Review submitted from a Postal Card by M H (Relative of Resident) on Thursday 28 September 2017. Relates to September 2017.
The day-to-day care and care staff are excellent.
The staff is relaxed and human and they treat young people with respect and compassion.
Medical care while well-intentioned is tardy and slow to respond and has an agenda that is more to do with maintaining occupancy and less with moving young people on.
How likely would you be to recommend The Huntercombe Hospital - Norwich? Likely
Care / Support: Excellent
Staff: Excellent
Management: Satisfactory
Rooms: Excellent
Facilities: Good
Cleanliness: Excellent
Activities: Good
Safety / Security: Excellent
Treated with Dignity: Excellent
JaneSpriggs, Marketing Manager at The Huntercombe Hospital - Norwich responded to this review on 28 Sep 2017:
Thank you for your feedback which is really helpful. We are committed to ensuring young people do not remain in our hospital any longer than they need to and we focus on recovery and discharge planning throughout a young person’s admission. If you would like to discuss specific concerns regarding this and the feedback regarding activities then please contact Pauline Goffin, Hospital Director (T: 01603 277100 or pauline.goffin@huntercombe.com) who would be very pleased to talk to you
Review submitted from a Website Submission by Emma O (Sister of Resident) on Tuesday 6 June 2017. Relates to June 2017.
The care that my brother received from here was fantastic. It is a wonderful home with a great team working there. Myself and my mother will always be very grateful and thank the team there with all our hearts. Words can't cover how fantastic the home and staff are and what they have done for our family and finding my brother his new home thankfully still with MHC.
How likely would you be to recommend St David's Independent Hospital? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Review submitted from a Postal Card by P I (Mother of Resident) on Tuesday 28 March 2017. Relates to March 2017.
The hospital is secure, it keeps my daughter safe, she has therapies she can access. The staff are kind and understanding. Food is good. She has been to a lot of hospitals.
How likely would you be to recommend The Huntercombe Hospital - Norwich? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Excellent
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Activities: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Overall Standard: Excellent
Treated with Dignity: Excellent
Jane Spriggs, Marketing Manager at The Huntercombe Hospital - Norwich responded to this review on 28 Mar 2017:
Thank you so much for taking the time to place a review. We really do appreciate your feedback and will share this with the team.
Review submitted from a Website Submission by Cathy B (Mother of Resident) on Tuesday 20 December 2016. Relates to December 2016.
I read two reviews about St. Andrew's and was mortified at the comments. However, when visiting my son I was delighted. St. Andrew's is set in beautiful grounds and the staff are charm personified. They took the time to explain the treatment, the medication and the care plan in place. The home has high standards of cleanliness and I and my family thank you all for looking after our relative.
He is being transferred locally now to make visits easier, I hope and pray that he gets the same level of care that St. Andrew's gave him, thank you again.
How likely would you be to recommend St Andrew's Healthcare - Essex? Extremely Likely
Care / Support: Excellent
Staff: Excellent
Management: Excellent
Rooms: Good
Facilities: Excellent
Cleanliness: Excellent
Food & Drink: Good
Activities: Good
Safety / Security: Excellent
Value for Money: Don't Know
Overall Standard: Excellent
Treated with Dignity: Excellent