Pound Lane, North Benfleet, Basildon, Wickford SS12 9JP
Group: St Andrew's Healthcare
Type of Service: Mental Health Hospital (Voluntary / Not for Profit Owned)
Care Offered: Mental Health Condition • Old Age • Younger Adults
Facilities & Services: Can Detain Patients
St Andrew's Healthcare - Essex has a Review Score of 6.3 (6.254)
The Review Score of 6.3 (maximum of 10) for St Andrew's Healthcare - Essex is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for St Andrew's Healthcare - Essex in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Mental Health Hospital / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Mental Health Hospital receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.727 for St Andrew's Healthcare - Essex is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) ) ÷ 11 Ratings = 4.727
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Mental Health Hospital to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Mental Health Hospital with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.527 Points relating to the number of positive Reviews for St Andrew's Healthcare - Essex is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 1 Reviews ÷ 18.4 Target = 0.054 , then divided by 2 = 0.027
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Cathy B (Mother of Resident) on Tuesday 20 December 2016. Relates to December 2016.
I read two reviews about St. Andrew's and was mortified at the comments. However, when visiting my son I was delighted. St. Andrew's is set in beautiful grounds and the staff are charm personified. They took the time to explain the treatment, the medication and the care plan in place. The home has high standards of cleanliness and I and my family thank you all for looking after our relative.
He is being transferred locally now to make visits easier, I hope and pray that he gets the same level of care that St. Andrew's gave him, thank you again.
How likely would you be to recommend St Andrew's Healthcare - Essex? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Don't Know
There are currently no awards/recognitions posted yet for St Andrew's Healthcare - Essex