Buxton, Norwich NR10 5RH
Group: Huntercombe Group
Type of Service: Mental Health Hospital (Private)
Care Offered: Bipolar/Manic Depression • Challenging Behaviour • Mental Health Condition • Schizophrenia • Younger Adults
Facilities & Services: Can Detain Patients
The hospital is off the A140 north of Norwich on the Cromer Road between the villages of Buxton and Aylsham.
Weekdays are from 16.30hrs until 20.00hrs.
Weekends and Bank Holidays from 09.00 until 20.00hrs.
Can be flexible about this when families and carers have come from a long way but try to limit disruption to therapy and education
There is a Family Visiting Room on site which is available to use providing adequate notice is given so that it can be booked.Visits to be from family members only. Named friends may visit after discussion with the care team. Any Visitor under the age of 18 must be accompanied by an adult and identification will be required. No more than 4 visitors per person can be permitted without prior agreement for special
Free on site family accommodation is available 6 times a year for a maximum of 2 days per visit. This can be booked through admin reception Monday to Friday 9-5pm
There is plenty of parking in the grounds of the hospital for visitors and staff.
The Huntercombe Hospital - Norwich has a Review Score of 8.1 (8.122)
The Review Score of 8.1 (maximum of 10) for The Huntercombe Hospital - Norwich is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Huntercombe Hospital - Norwich in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Mental Health Hospital / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Mental Health Hospital receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for The Huntercombe Hospital - Norwich is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Mental Health Hospital to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Mental Health Hospital with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.122 Points relating to the number of positive Reviews for The Huntercombe Hospital - Norwich is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Huntercombe Hospital - Norwich?
Reviewer Connection to The Huntercombe Hospital - Norwich
Review submitted from a Postal Card by P I (Mother of Resident) on Tuesday 28 March 2017. Relates to March 2017.
The hospital is secure, it keeps my daughter safe, she has therapies she can access. The staff are kind and understanding. Food is good. She has been to a lot of hospitals.
How likely would you be to recommend The Huntercombe Hospital - Norwich? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Jane Spriggs, Marketing Manager at The Huntercombe Hospital - Norwich responded to this review on 28 Mar 2017:
Thank you so much for taking the time to place a review. We really do appreciate your feedback and will share this with the team.
There are currently no awards/recognitions posted yet for The Huntercombe Hospital - Norwich