Article 36 out of 1993

Talented-carers graduate from NorseCare development programme


42 talented carers from NorseCare have graduated following an intensive learning and development programme focussed on supporting Care Home Management.

The carers were handpicked from around NorseCare’s care settings as talented individuals who were identified as having exemplar values, skills and knowledge together with passion to develop into future leaders for the largest care provider in Norfolk.

The delegates attended the Emerging Talent programme’s intensive learning sessions over a number of months, learning about people management, quality, staff rota coordination, leadership, budget control, resilience, wellbeing and self-management, conflict management and getting the most out of your staff.

Presentations to the team came from NorseCare’s learning and development team, experienced members of the wider care teams from the homes and schemes together with conflict and wellbeing practitioners external to NorseCare.

The programme has already borne fruit with 11 of the delegates successfully achieving promotions to deputy manager or managerial roles at the homes and schemes with the remaining progressing their development journey through their level 5 qualification on Health and Social Care Leadership.

Ann Reynolds, Director of Care for NorseCare, highlighted the success of the programme: “We know that recruitment and retention of the right care staff is critical. Identifying key members of staff and investing in them is vital to our future. This programme has already identified some new leaders and we’re confident more will follow.

National data indicates a shortfall of care workers – there are currently 1,900 care vacancies in Norfolk alone. Our learning and development programme is a key part of our overall recruitment strategy, looking to attract people into care positions with clear career progression opportunities and an excellent Learning and Development programme. We are equally delighted that this has been recognised by being shortlisted in the Norfolk Care Awards 2018.”

Matthew Anthony-Knell is one of those who has benefitted from the programme and recently became Deputy Manager at Westfields care home in Swaffham, West Norfolk: “Working in health and social care can be very hard work; it’s a very rewarding career to be in and it’s one that I thoroughly enjoy. I’m grateful to NorseCare for putting their trust in me and I really enjoyed the Emerging Talent course, which has really helped me to achieve my new role.”

click here for more details or to contact Norse Care (Services) Ltd