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Butlers Green Road, Haywards Heath, RH16 4DA
View full details of Martlet ManorLatest Reviews for Martlet Manor
21 January 2026
My partner has been a resident for just over 6 months and after some initial hiccups she has now settled in very well and any concerns are swiftly dealt with and she receives excellent attention from the staff. All staff are very friendly and supportive and I have no concerns going forward.
18 January 2026
When my 94 year old mother-in -law became too frail to look after herself,I found Martlet manor a lovely place for her to stay and be safe and cared for. I am very grateful to all the wonderful staff who took so much time and effort over settling her in and helping her to feel at home.
Martlet Manor
is very clean and beautifully decorated . She was on the second floor and had a large airy room with her own ensuite and easy chairs . There are dining rooms on each floor and the residents enjoy well cooked food and social time together. She met some lovely ladies to chat to. I was able to stay for lunch with her and join in the chats. They also have a friendly cafe on the ground floor so that residents and visitors can enjoy time together with cake and coffee, she enjoyed this very much.
All her carers were empathetic and kind and she quickly became fond of them. Mum even got her hair done!
The management are always on hand to listen to relatives enquiries and were always so helpful.
15 January 2026
My father is a resident in MM. After having had 2 strokes and a stay in hospital, he was unable to live independently any longer. He joined Martlet Manor's community in May 2025 and was made to feel welcome straight away. MM is a lovely care home and dad is taken care of so well. The Carers and
staff are so kind and helpful and nothing is ever too much trouble. Both communal areas and dad's room are well catered for and very clean. Dad does lots of activities both in MM and trips out in their mini bus to garden center's / museums etc. My family and I could not be more pleased with the care dad receives and the kindness he is shown by all who work at MM. Thank you.
21 October 2025
We found MM after my mum had a terrible fall and had to have a long stay in hospital which resulted in her not being able to stay at home.It was a traumatic time for us but the team at MM were a huge support to us all constantly.I can't explain how amazing everyone was, we became so close with them
and mum in a short time. They kept in touch constantly with any issues with mum,we visited every day and many times I just cried and they sat and talked to me.The food and the cleanliness were first class and the laundry worked well.There was a cafe downstairs when we needed a break, everything was thought of, it is quite a new building so nothing looked tired, it was decorated beautifully. My mum passed away there in May after 7 months she was 96.The team at MM were outstanding in every area, they had unending empathy under very difficult circumstances.Being in mums room quietly with her towards the end knowing they were outside the door to for support meant everything and always will.
25 September 2025
My mother stayed ar Martlet Manor for two weeks respite care. All the staff who cared for her are excellent in every respect - kind, considerate, attentive and professional. Her room was spacious and well furnished with a fully equipped en-suite toilet and shower. I knew that my mother was in safe,
well-caring hands.
23 September 2025
Lovely home with caring and very friendly staff. Meals good and rooms so clean and good size. Been treated with dignity and care.
05 August 2025
I had fractured my ankle and was in rehab in the hospital. I was receiving physio, but only 3 times per week and only for 10 minutes per session. My fitness was not impressive and was unlikely to improve anytime soon. My husband approached Martlet Manor, and they agreed I could move there and
receive intensive physiotherapy. Within 2 weeks, I was fit enough to return home. I would like to thank all at Martlet Manor and especially the physio.
21 May 2025
On excellent experience of respite care. All staff bent over backwards to be helpful. Kindness and flexibility were key.
15 May 2025
Most days I visit my Mother at Marletts staff team are always welcoming.
They continuously assess the health,care needs of my Mother .
Lovely relaxed environment. They have a cafe which vistors, residents enjoy . Hairdressers
The residents rooms are all individual and all have a front
door which again feels like you are entering their home just not a room .
Management are always assessable .
Martletts have plenty of resources,activities and will encourage all to participate.
As a family we feel that we were very lucky to find Martletts and wish this resource was a available for all people who need a care service.
12 December 2024
In July, a friend took us to Martlet Manor to have Sunday lunch with her husband, a resident there. From as soon as we entered the home, we were impressed by the helpful, friendly and courteous way in which our friend was treated by all the staff in the rooms, corridors and lifts. Once we had met
with her husband, we could see that he was being well cared for and was content in his room. We were particularly impressed by one young male member of staff who was so imaginatively trying to coax our friend to walk again. Lunch was very good food and the serving staff in the dining room worked very hard between themselves to create a buoyant and cheerful atmosphere, a sense that Sunday lunch was an occasion to enjoy. Our visit was a pleasure.
14 October 2024
My father lived at Martlet Manor for the last, difficult year of his life. He was diagnosed with dementia shortly before admission.
We felt it was important for Dad to live in a lovely home, like he'd been used to all of his life and to be well-fed and cared for. We were certainly not disappointed
and often came away feeling rather envious.
The food is exceptional, with plenty of choice and portion size. Tea, coffee, juice and lots of cake are offered between meals. There is a free cafe downstairs, full of yummy goods, available for everyone. A good place to catch up with your relative/friend. There is also a free bar and a stunning garden.
The rooms are beautifully decorated with en-suite shower rooms and flat-screen TVs. The beds are like hospital beds, extremely hygienic with remote controls for positioning.
Most importantly the staff are wonderful. Full of compassion, understanding and patience, with plenty of energy and lots of fun.
We will miss our visits.
14 October 2024
My mother urgently needed a short stay at the Martlet Manor to give herself some much-needed respite care for a few weeks following a difficult period with her health. The Customer Relations Manager was contacted and was quick to assist in finding a suitable room and get her moved in. My mother had
previously stayed for a similar period earlier in the year and was very keen to return to the same facility. It was a nice surprise to discover that she would be returning to the same room as before which has made the move very un-stressful for my mother and she has quickly settled in. I'd like to thank the team at Martlet Manor for their support and kind professional care that they are providing, it means a lot to me knowing my Mother is happy and well looked after.
16 September 2024
Our mother has only been in the home for just under a week and wow what a difference we have seen in her already. For someone who never wanted to be in a home, when we showed her Martlet Manor she seemed so excited about being a resident and wanted to go there as her first choice. She has made some
friends already and we cannot fault the amazing staff that work so hard and make my mother feel so welcome. For a long time we have done nothing but worry about her health and safety at home but now that has been taken care of at Martlet Manor. We absolutely love it there for her and highly recommend.
04 September 2024
My Dad moved into Martlet Manor after the death of my Mum. He quickly settled in and grew to love it there! The staff were wonderful and he really enjoyed joining in with all of the activities, I have a year's worth of wonderful memories of him living near me. When his life was nearing an end the
care and kindness we all received was second to none. My thanks go to the whole team.
22 July 2024
My mother was one of the first residents of Martlet Manor and lived there for over two and a half years. During that time she received excellent care from staff and had some favourite activities from among the many and varied options on offer. It was great to see her make friends and benefit from
increased social contact, after having been quite isolated during the latter years of her independent life. The cafe and outdoor space meant that visiting was always a pleasant experience. Staff were very vigilant of her health, keeping me informed of any concerns, and I never had any doubt that she was in safe hands.
13 May 2024
My friend has been at Martlet Manor for eight months now. When they arrived very frail and confused having got to the point of not being able to look after herself, she has improved so much. Because of the wonderful care she has 24/7. There is always someone to talk with, and the coffee shop is an
amazing place to go for drinks and cake. The staff bend over backwards to help and go that extra mile. The building and rooms are large, bright and beautifully decorated.
18 March 2024
Earlier this year, we took the decision to move our 92-year-old Mum from her existing care home into Martlet Manor, in order to be nearer to Dad's flat. We realised the change might not be easy for her as she was very settled in her routine but Mum soon engaged with the idea. We had very good
dealings with the Customer Service team who went out of their way to facilitate the move for us. The care home is so bright and welcoming as you enter and Mum's patio room is very comfortable. The communal cafe is an absolute highlight (as are the homemade cakes) and Mum has already enjoyed entertaining her visitors in there. We have each eaten with Mum in the ground floor dining room and have found the food to be excellent. Mum has been stimulated and entertained by all the exciting events and activities open to her (she is still talking about the man with his electric ukele). Thanks to all the staff, particularly the Activities team, who have gone out of their way to make Mum feel so at home.
18 January 2024
My uncle is superbly looked after at Martlet Manor. I’m particularly struck by the attitude of the staff who are warm, caring and seem genuinely to be glad to support him. They never indicate rush or impatience but approach him gently and kindly. The food is excellent- it’s very difficult to
restrain yourself from saying yes to everything offered! In the run-up to Christmas, the home looked absolutely fantastic. There were decorations everywhere and also extra Christmassy activities which is great for morale!
I also very much appreciate that the home manager is easily accessible, and feel that if I had a concern I could and would raise it. We took great care in choosing this home from lots available and regularly say how glad we are that my uncle is at Martlet Manor!
10 January 2024
My experience of Martlet Manor has been very good. My mother has settled in well, has made a number of new friends and is certainly much happier now than when she was last living independently in Summer 2023. The staff are always very helpful and I know that Mum really appreciates everything they do
for her. She has also put on some much needed weight which is a testament to the quality of the meals provided. In summary, I’m sure she would say it now really feels like home to her.
13 December 2023
Martlet Manor came up trumps when we needed a room for my mother at very short notice. Following a visit to inspect the room and meet with some of the staff, we happily decided it was the right place.
Since moving in, Mum has been well cared for. The staff are very friendly and the food is very
good. Any issues are readily resolved. My sister and I are very happy that Mum is in the right environment for her now and she will be happy after a few weeks of settling in.
Latest Reviews for Martlet Manor
21 January 2026
My partner has been a resident for just over 6 months and after some initial hiccups she has now settled in very well and any concerns are swiftly dealt with and she receives excellent attention from the staff. All staff are very friendly and supportive and I have no concerns going forward.
18 January 2026
When my 94 year old mother-in -law became too frail to look after herself,I found Martlet manor a lovely place for her to stay and be safe and cared for. I am very grateful to all the wonderful staff who took so much time and effort over settling her in and helping her to feel at home.
Martlet Manor
is very clean and beautifully decorated . She was on the second floor and had a large airy room with her own ensuite and easy chairs . There are dining rooms on each floor and the residents enjoy well cooked food and social time together. She met some lovely ladies to chat to. I was able to stay for lunch with her and join in the chats. They also have a friendly cafe on the ground floor so that residents and visitors can enjoy time together with cake and coffee, she enjoyed this very much.
All her carers were empathetic and kind and she quickly became fond of them. Mum even got her hair done!
The management are always on hand to listen to relatives enquiries and were always so helpful.
15 January 2026
My father is a resident in MM. After having had 2 strokes and a stay in hospital, he was unable to live independently any longer. He joined Martlet Manor's community in May 2025 and was made to feel welcome straight away. MM is a lovely care home and dad is taken care of so well. The Carers and
staff are so kind and helpful and nothing is ever too much trouble. Both communal areas and dad's room are well catered for and very clean. Dad does lots of activities both in MM and trips out in their mini bus to garden center's / museums etc. My family and I could not be more pleased with the care dad receives and the kindness he is shown by all who work at MM. Thank you.
21 October 2025
We found MM after my mum had a terrible fall and had to have a long stay in hospital which resulted in her not being able to stay at home.It was a traumatic time for us but the team at MM were a huge support to us all constantly.I can't explain how amazing everyone was, we became so close with them
and mum in a short time. They kept in touch constantly with any issues with mum,we visited every day and many times I just cried and they sat and talked to me.The food and the cleanliness were first class and the laundry worked well.There was a cafe downstairs when we needed a break, everything was thought of, it is quite a new building so nothing looked tired, it was decorated beautifully. My mum passed away there in May after 7 months she was 96.The team at MM were outstanding in every area, they had unending empathy under very difficult circumstances.Being in mums room quietly with her towards the end knowing they were outside the door to for support meant everything and always will.
25 September 2025
My mother stayed ar Martlet Manor for two weeks respite care. All the staff who cared for her are excellent in every respect - kind, considerate, attentive and professional. Her room was spacious and well furnished with a fully equipped en-suite toilet and shower. I knew that my mother was in safe,
well-caring hands.
23 September 2025
Lovely home with caring and very friendly staff. Meals good and rooms so clean and good size. Been treated with dignity and care.
05 August 2025
I had fractured my ankle and was in rehab in the hospital. I was receiving physio, but only 3 times per week and only for 10 minutes per session. My fitness was not impressive and was unlikely to improve anytime soon. My husband approached Martlet Manor, and they agreed I could move there and
receive intensive physiotherapy. Within 2 weeks, I was fit enough to return home. I would like to thank all at Martlet Manor and especially the physio.
21 May 2025
On excellent experience of respite care. All staff bent over backwards to be helpful. Kindness and flexibility were key.
15 May 2025
Most days I visit my Mother at Marletts staff team are always welcoming.
They continuously assess the health,care needs of my Mother .
Lovely relaxed environment. They have a cafe which vistors, residents enjoy . Hairdressers
The residents rooms are all individual and all have a front
door which again feels like you are entering their home just not a room .
Management are always assessable .
Martletts have plenty of resources,activities and will encourage all to participate.
As a family we feel that we were very lucky to find Martletts and wish this resource was a available for all people who need a care service.
12 December 2024
In July, a friend took us to Martlet Manor to have Sunday lunch with her husband, a resident there. From as soon as we entered the home, we were impressed by the helpful, friendly and courteous way in which our friend was treated by all the staff in the rooms, corridors and lifts. Once we had met
with her husband, we could see that he was being well cared for and was content in his room. We were particularly impressed by one young male member of staff who was so imaginatively trying to coax our friend to walk again. Lunch was very good food and the serving staff in the dining room worked very hard between themselves to create a buoyant and cheerful atmosphere, a sense that Sunday lunch was an occasion to enjoy. Our visit was a pleasure.
14 October 2024
My father lived at Martlet Manor for the last, difficult year of his life. He was diagnosed with dementia shortly before admission.
We felt it was important for Dad to live in a lovely home, like he'd been used to all of his life and to be well-fed and cared for. We were certainly not disappointed
and often came away feeling rather envious.
The food is exceptional, with plenty of choice and portion size. Tea, coffee, juice and lots of cake are offered between meals. There is a free cafe downstairs, full of yummy goods, available for everyone. A good place to catch up with your relative/friend. There is also a free bar and a stunning garden.
The rooms are beautifully decorated with en-suite shower rooms and flat-screen TVs. The beds are like hospital beds, extremely hygienic with remote controls for positioning.
Most importantly the staff are wonderful. Full of compassion, understanding and patience, with plenty of energy and lots of fun.
We will miss our visits.
14 October 2024
My mother urgently needed a short stay at the Martlet Manor to give herself some much-needed respite care for a few weeks following a difficult period with her health. The Customer Relations Manager was contacted and was quick to assist in finding a suitable room and get her moved in. My mother had
previously stayed for a similar period earlier in the year and was very keen to return to the same facility. It was a nice surprise to discover that she would be returning to the same room as before which has made the move very un-stressful for my mother and she has quickly settled in. I'd like to thank the team at Martlet Manor for their support and kind professional care that they are providing, it means a lot to me knowing my Mother is happy and well looked after.
16 September 2024
Our mother has only been in the home for just under a week and wow what a difference we have seen in her already. For someone who never wanted to be in a home, when we showed her Martlet Manor she seemed so excited about being a resident and wanted to go there as her first choice. She has made some
friends already and we cannot fault the amazing staff that work so hard and make my mother feel so welcome. For a long time we have done nothing but worry about her health and safety at home but now that has been taken care of at Martlet Manor. We absolutely love it there for her and highly recommend.
04 September 2024
My Dad moved into Martlet Manor after the death of my Mum. He quickly settled in and grew to love it there! The staff were wonderful and he really enjoyed joining in with all of the activities, I have a year's worth of wonderful memories of him living near me. When his life was nearing an end the
care and kindness we all received was second to none. My thanks go to the whole team.
22 July 2024
My mother was one of the first residents of Martlet Manor and lived there for over two and a half years. During that time she received excellent care from staff and had some favourite activities from among the many and varied options on offer. It was great to see her make friends and benefit from
increased social contact, after having been quite isolated during the latter years of her independent life. The cafe and outdoor space meant that visiting was always a pleasant experience. Staff were very vigilant of her health, keeping me informed of any concerns, and I never had any doubt that she was in safe hands.
13 May 2024
My friend has been at Martlet Manor for eight months now. When they arrived very frail and confused having got to the point of not being able to look after herself, she has improved so much. Because of the wonderful care she has 24/7. There is always someone to talk with, and the coffee shop is an
amazing place to go for drinks and cake. The staff bend over backwards to help and go that extra mile. The building and rooms are large, bright and beautifully decorated.
18 March 2024
Earlier this year, we took the decision to move our 92-year-old Mum from her existing care home into Martlet Manor, in order to be nearer to Dad's flat. We realised the change might not be easy for her as she was very settled in her routine but Mum soon engaged with the idea. We had very good
dealings with the Customer Service team who went out of their way to facilitate the move for us. The care home is so bright and welcoming as you enter and Mum's patio room is very comfortable. The communal cafe is an absolute highlight (as are the homemade cakes) and Mum has already enjoyed entertaining her visitors in there. We have each eaten with Mum in the ground floor dining room and have found the food to be excellent. Mum has been stimulated and entertained by all the exciting events and activities open to her (she is still talking about the man with his electric ukele). Thanks to all the staff, particularly the Activities team, who have gone out of their way to make Mum feel so at home.
18 January 2024
My uncle is superbly looked after at Martlet Manor. I’m particularly struck by the attitude of the staff who are warm, caring and seem genuinely to be glad to support him. They never indicate rush or impatience but approach him gently and kindly. The food is excellent- it’s very difficult to
restrain yourself from saying yes to everything offered! In the run-up to Christmas, the home looked absolutely fantastic. There were decorations everywhere and also extra Christmassy activities which is great for morale!
I also very much appreciate that the home manager is easily accessible, and feel that if I had a concern I could and would raise it. We took great care in choosing this home from lots available and regularly say how glad we are that my uncle is at Martlet Manor!
10 January 2024
My experience of Martlet Manor has been very good. My mother has settled in well, has made a number of new friends and is certainly much happier now than when she was last living independently in Summer 2023. The staff are always very helpful and I know that Mum really appreciates everything they do
for her. She has also put on some much needed weight which is a testament to the quality of the meals provided. In summary, I’m sure she would say it now really feels like home to her.
13 December 2023
Martlet Manor came up trumps when we needed a room for my mother at very short notice. Following a visit to inspect the room and meet with some of the staff, we happily decided it was the right place.
Since moving in, Mum has been well cared for. The staff are very friendly and the food is very
good. Any issues are readily resolved. My sister and I are very happy that Mum is in the right environment for her now and she will be happy after a few weeks of settling in.