Submit a Review for Hilgay Care Home
Keymer Road, Burgess Hill, RH15 0AL
View full details of Hilgay Care HomeLatest Reviews for Hilgay Care Home
10 June 2026
My sister and I moved our ageing parents to Hilgay 4 years ago, in May 2022. My sister chose it from a trio of carefully-researched care homes near her own home in Sussex.
My initial impression was unfavorable but this had completely reversed within an hour of actually meeting the staff and has
remained unchanged since then; I am both grateful for and admire the caring work they have done , particularly in caring for my mother as dementia slowly claimed more and more of her life and personality. ( She died earlier this month, my father having died after 6 months there ). It helps, of course, that staff turnover at the home appears to be low, which I attribute in part to its being very well run by a manager who has always been responsive and always made the effort to keep me informed although I live a fair way away and this has limited how frequently I have been able to visit.
22 April 2026
My husband who has dementia is cared for by kind and attentive staff who provide an excellent service. He has been given different kinds of care as his needs have changed. Heidi who is the manager responds positively if there are any difficulties and my husband's needs are well catered for. We are
very happy with the home.
09 April 2026
My husband has been a resident in Hilgay since last November 2025. I am extremely happy with all the care the staff give my husband. From the first day he has been made very welcome and has settled in well. All the staff are very kind and caring .There is entertainment for the residents who like
to join in . And on special days such as Christmas, Mothers Day and Easter the staff in charge of entertainment work very hard with lovely
decorations and a special tea. I am always made very welcome when I visit him.
09 April 2026
Another fabulous Christmas full of celebrations and events at Hilgay. My mother in law is so happy there especially when there are special occasions or dates in the year. The staff go over and above their duty to make sure the days are memorable, fun and full of joy for both visitors and residents.
Their care and personal touches are excellent.
02 September 2019
Not well run, bad management, food was not good, lift kept breaking down and mother in law was left in her room because of the lift broken.
26 June 2019
In the eighteen months my mother has been at Hilgay Care, she has been cared for excellently. When unwell, the home took necessary steps for her wellbeing and always kept me informed.
Staff are brilliant with care and attention and always make me feel welcome when I visit.
07 June 2017
Hilgay is a very caring and homely environment. My mother has been a resident for almost 11 months and has been well looked after.
She is very happy there. Her every need is taken care of with empathy and efficiency.
Latest Reviews for Hilgay Care Home
10 June 2026
My sister and I moved our ageing parents to Hilgay 4 years ago, in May 2022. My sister chose it from a trio of carefully-researched care homes near her own home in Sussex.
My initial impression was unfavorable but this had completely reversed within an hour of actually meeting the staff and has
remained unchanged since then; I am both grateful for and admire the caring work they have done , particularly in caring for my mother as dementia slowly claimed more and more of her life and personality. ( She died earlier this month, my father having died after 6 months there ). It helps, of course, that staff turnover at the home appears to be low, which I attribute in part to its being very well run by a manager who has always been responsive and always made the effort to keep me informed although I live a fair way away and this has limited how frequently I have been able to visit.
22 April 2026
My husband who has dementia is cared for by kind and attentive staff who provide an excellent service. He has been given different kinds of care as his needs have changed. Heidi who is the manager responds positively if there are any difficulties and my husband's needs are well catered for. We are
very happy with the home.
09 April 2026
My husband has been a resident in Hilgay since last November 2025. I am extremely happy with all the care the staff give my husband. From the first day he has been made very welcome and has settled in well. All the staff are very kind and caring .There is entertainment for the residents who like
to join in . And on special days such as Christmas, Mothers Day and Easter the staff in charge of entertainment work very hard with lovely
decorations and a special tea. I am always made very welcome when I visit him.
09 April 2026
Another fabulous Christmas full of celebrations and events at Hilgay. My mother in law is so happy there especially when there are special occasions or dates in the year. The staff go over and above their duty to make sure the days are memorable, fun and full of joy for both visitors and residents.
Their care and personal touches are excellent.
02 September 2019
Not well run, bad management, food was not good, lift kept breaking down and mother in law was left in her room because of the lift broken.
26 June 2019
In the eighteen months my mother has been at Hilgay Care, she has been cared for excellently. When unwell, the home took necessary steps for her wellbeing and always kept me informed.
Staff are brilliant with care and attention and always make me feel welcome when I visit.
07 June 2017
Hilgay is a very caring and homely environment. My mother has been a resident for almost 11 months and has been well looked after.
She is very happy there. Her every need is taken care of with empathy and efficiency.