Submit a Review for Hatfield House
Crooks Broom Avenue, Hatfield, Doncaster, DN7 6JQ
View full details of Hatfield HouseLatest Reviews for Hatfield House
23 April 2026
My Mum has been living at Hatfield House since May 2020 and it really has become "home."
It was extremely difficult making the decision for her to go into full time care as I have had a lot of experience visiting care homes, not all positive, but her being a safeguarding risk made it in her best
interests.
I needn't have worried as she has been cared for better than I could've hoped for. In 6 years I have never had a problem.
Should she have any medical issues they are spotted straight away as staff are very vigilant and consistency of staff means they know her well and spot any changes. The team leader informs me and handles everything.
The home is always very clean, does not smell and the food is lovely (I have tried it).
I feel very comfortable when visiting thanks to the staff - they are amazing and treat my Mum with care, respect, patience and understanding. I never worry when I leave as she is in the best possible hands.
22 April 2026
Soon has you enter Hatfield House you feel very welcome from the reception team.My mum has been in here for about 2years now and she has received the best care from the lovely staff,The food is fresh and the home is clean and very tidy that's given from the cleaning staff.Everyone is treated with
respect,I couldn't wish for a better Home for my mum fabulous team.
13 April 2026
My mum has been in Hatfield House for 18 months now. She is happy there. All the staff are very caring from the cook to the managers.
The carers are very caring,respectful and attend to all my mums needs with privacy and dignity.
They inform me of any issues my mum may have and all staff are
approachable if I need to talk to them about anything.
Most of all they make my mum feel comfortable just like living at hme.
07 April 2026
My marks on the care home reflect the fact that recently it had been necessary for the home to employ agency staff in order to implement a rota for staff.
My concern is that I have witnessed disinterest in the agency staff who have stood around leaving the regular staff under pressure to care for
the residents.
This does seem to have improved over the last couple of weeks.
However agency staff is a poor use of resources as it is an expensive option and they are not aware of residents needs.
I am aware the manager is currently on leave, but would question why an effective rotation was not in place and the gap in staffing would indicate that staff must have been working more hours than they should to plug the gaps which could account for high staff turnover and stress.
My only other concern is lack of activities but again this is improving.
11 September 2025
Very happy with the care, support my mother receives, the staff are caring, informative and excellent management.
The home are so supportive and attentive to my mother's needs.
I would wholeheartedly recommend Hatfield House to any prospective relative. Well done, keep up the good work.
07 May 2025
Hatfield House is an absolutely fantastic carehome. My Grandmother, has been in the home , for about 18 months and loves it . The residents are treated with respect and care . The food is lovely " . The home , is very clean , very very high standards are kept . Can't praise enough.
28 April 2025
The home and staff are first class in every way. Really glad we brought my mother in law.
28 April 2025
There is nothing wrong with the home. It is clean, tidy, staff are brilliant. I am so pleased my sister is here.
28 April 2025
My mum moved into Hatfield House after a protracted stay in hospital. As soon as I visited, I felt at ease and felt sure that my mum would be comfortable. She was a little nervous on day one, but that passed as soon as she met the staff and was welcomed with open arms. I was told by the hospital
that she would never walk again and that she would be incontinent; both of these are no longer true. The staff have encouraged her to be independent, and she is thriving and happy. She has made friends and looks so much healthier. She loves getting her hair done each week and the lounge snack basket. I am very happy with the decision to place my mum here.
28 April 2025
My mum moved in 3 months ago, myself and my siblings can now relax knowing my mum has got 24-hour excellent care, all her needs are met, the staff go above and beyond. The care home is immaculate, and meals are amazing. Activities are often and varied - We wouldn't want my mum anywhere else, and
it's a pleasure visiting.
08 April 2025
My mum has been on end of life care for a few weeks but has thankfully turned a corner. All made the more possible with the amazing care from all the staff at Hatfield House, who have continued to provide exceptional care to my mum, whilst supporting me on this journey.
I cannot express my
gratitude enough, not just for the past few weeks, but also for the past 2 years of care they've provided to my mum. Mum is treated with respect, dignity and shown love and support.
03 April 2025
We visit Mum in Hatfield House very regularly and hand on heart I can say we are always impressed and very grateful. Not only is the care excellent but it is truly individualised and given with love and attention to detail . Residents needs clearly differ but all are treated with professionalism
and kindness and when appropriate, humour.
Well done to all staff, you are amazing.
31 March 2025
My mum has had some health challenges. Staff and management have supported mum and all family members. The whole team have worked together to connect with health service, communicate with family and reassure mum. The level of care has been excellent and given peace of mind to us as a family. We
can't thank you enough.
07 March 2025
I cannot praise the staff at Hatfield House enough for the care they have given to my dad over the last 4 years. He is treated like a member of the family, is well looked after and really loves living at Hatfield House. Nothing is ever too much trouble for the staff. My dad has a brilliant sense of
humour and the staff love to have a laugh and a joke with him which he really appreciates.
Hatfield House is extremely well run and I am grateful every day to have found such a wonderful place for my dad to live.
My mum was also at Hatfield House prior to passing away and I will never forget the care and love shown to my mum and the rest of our family in her final days by everyone at Hatfield House.
I would not hesitate to recommend Hatfield House to anyone. Thank you Hatfield House - you are amazing!!
15 January 2025
Having visited a number of care homes, Hatfield House stood out as the best option for my uncle, and they haven't disappointed. The transition for my uncle wasn't easy at first but the home was able to adjust to my uncle's needs.
The staffing and management have always been friendly, approachable
and have always consulted with the family if there has been any issues. The home and my uncle's room is presentable and tidy, the housekeeping staff are forever doing his laundry and my uncle has been treated with care and respect, even when times have been difficult for him.
15 January 2025
Watching our loved one live with dementia isn't easy, however, the staff at Hatfield House ensure our uncle is treated with dignity and respect. We as his family are always welcomed and included in all aspects of his care.
03 January 2025
A double-edged review as firstly my mother-in-law is a resident in Hatfield House and her care has been tremendous. The staff are fantastic and she is really settled. The other part is that my wife is completely settled with her mum being a resident. She no longer has anxiety about her mum's care,
no longer has to worry about whether her mum has eaten or taken her meds and most importantly feels that she can comfortably leave her to be OK once she has visited.
13 December 2024
The manager and her excellent team are doing a fantastic job caring for my mother who has Alzheimer's. I would not ever consider an alternative care facility whilst the current team of people are in situ. It would be hard to find a better group of care staff anywhere. Well done to the manger and her
staff and thank you.
18 November 2024
If you are looking for hotel standards, then Hatfield is the ideal place, if you are looking for lovely staff then it's also the ideal place.
However if your special person doesn't conform to the "certain way" they should conform to, then it's definitely not the ideal place.
The way my Uncle was
treated by the management (2 certain ladies) was appalling. After 6 days of him being there, they were ringing me nearly daily to tell me they "wanted him out". Asking us to go in and support him, we work and did visit regularly!. No care plan put in place, making him get up for breakfast, when clearly he didn't want any. This is all because he had a voice, and disrupted their perfect environment. Even when they knew he had nowhere to go, they insisted that he leave and it was only when he fell whilst in there care did they let him stay 4 more days. I and his social worker did everything they asked of us. Disgusting behavior from management.
This is not a hotel but a care home.
27 September 2024
This care home is first-class. Staff are very friendly and look after the patients with a lot of love and kindness.
Latest Reviews for Hatfield House
23 April 2026
My Mum has been living at Hatfield House since May 2020 and it really has become "home."
It was extremely difficult making the decision for her to go into full time care as I have had a lot of experience visiting care homes, not all positive, but her being a safeguarding risk made it in her best
interests.
I needn't have worried as she has been cared for better than I could've hoped for. In 6 years I have never had a problem.
Should she have any medical issues they are spotted straight away as staff are very vigilant and consistency of staff means they know her well and spot any changes. The team leader informs me and handles everything.
The home is always very clean, does not smell and the food is lovely (I have tried it).
I feel very comfortable when visiting thanks to the staff - they are amazing and treat my Mum with care, respect, patience and understanding. I never worry when I leave as she is in the best possible hands.
22 April 2026
Soon has you enter Hatfield House you feel very welcome from the reception team.My mum has been in here for about 2years now and she has received the best care from the lovely staff,The food is fresh and the home is clean and very tidy that's given from the cleaning staff.Everyone is treated with
respect,I couldn't wish for a better Home for my mum fabulous team.
13 April 2026
My mum has been in Hatfield House for 18 months now. She is happy there. All the staff are very caring from the cook to the managers.
The carers are very caring,respectful and attend to all my mums needs with privacy and dignity.
They inform me of any issues my mum may have and all staff are
approachable if I need to talk to them about anything.
Most of all they make my mum feel comfortable just like living at hme.
07 April 2026
My marks on the care home reflect the fact that recently it had been necessary for the home to employ agency staff in order to implement a rota for staff.
My concern is that I have witnessed disinterest in the agency staff who have stood around leaving the regular staff under pressure to care for
the residents.
This does seem to have improved over the last couple of weeks.
However agency staff is a poor use of resources as it is an expensive option and they are not aware of residents needs.
I am aware the manager is currently on leave, but would question why an effective rotation was not in place and the gap in staffing would indicate that staff must have been working more hours than they should to plug the gaps which could account for high staff turnover and stress.
My only other concern is lack of activities but again this is improving.
11 September 2025
Very happy with the care, support my mother receives, the staff are caring, informative and excellent management.
The home are so supportive and attentive to my mother's needs.
I would wholeheartedly recommend Hatfield House to any prospective relative. Well done, keep up the good work.
07 May 2025
Hatfield House is an absolutely fantastic carehome. My Grandmother, has been in the home , for about 18 months and loves it . The residents are treated with respect and care . The food is lovely " . The home , is very clean , very very high standards are kept . Can't praise enough.
28 April 2025
The home and staff are first class in every way. Really glad we brought my mother in law.
28 April 2025
There is nothing wrong with the home. It is clean, tidy, staff are brilliant. I am so pleased my sister is here.
28 April 2025
My mum moved into Hatfield House after a protracted stay in hospital. As soon as I visited, I felt at ease and felt sure that my mum would be comfortable. She was a little nervous on day one, but that passed as soon as she met the staff and was welcomed with open arms. I was told by the hospital
that she would never walk again and that she would be incontinent; both of these are no longer true. The staff have encouraged her to be independent, and she is thriving and happy. She has made friends and looks so much healthier. She loves getting her hair done each week and the lounge snack basket. I am very happy with the decision to place my mum here.
28 April 2025
My mum moved in 3 months ago, myself and my siblings can now relax knowing my mum has got 24-hour excellent care, all her needs are met, the staff go above and beyond. The care home is immaculate, and meals are amazing. Activities are often and varied - We wouldn't want my mum anywhere else, and
it's a pleasure visiting.
08 April 2025
My mum has been on end of life care for a few weeks but has thankfully turned a corner. All made the more possible with the amazing care from all the staff at Hatfield House, who have continued to provide exceptional care to my mum, whilst supporting me on this journey.
I cannot express my
gratitude enough, not just for the past few weeks, but also for the past 2 years of care they've provided to my mum. Mum is treated with respect, dignity and shown love and support.
03 April 2025
We visit Mum in Hatfield House very regularly and hand on heart I can say we are always impressed and very grateful. Not only is the care excellent but it is truly individualised and given with love and attention to detail . Residents needs clearly differ but all are treated with professionalism
and kindness and when appropriate, humour.
Well done to all staff, you are amazing.
31 March 2025
My mum has had some health challenges. Staff and management have supported mum and all family members. The whole team have worked together to connect with health service, communicate with family and reassure mum. The level of care has been excellent and given peace of mind to us as a family. We
can't thank you enough.
07 March 2025
I cannot praise the staff at Hatfield House enough for the care they have given to my dad over the last 4 years. He is treated like a member of the family, is well looked after and really loves living at Hatfield House. Nothing is ever too much trouble for the staff. My dad has a brilliant sense of
humour and the staff love to have a laugh and a joke with him which he really appreciates.
Hatfield House is extremely well run and I am grateful every day to have found such a wonderful place for my dad to live.
My mum was also at Hatfield House prior to passing away and I will never forget the care and love shown to my mum and the rest of our family in her final days by everyone at Hatfield House.
I would not hesitate to recommend Hatfield House to anyone. Thank you Hatfield House - you are amazing!!
15 January 2025
Having visited a number of care homes, Hatfield House stood out as the best option for my uncle, and they haven't disappointed. The transition for my uncle wasn't easy at first but the home was able to adjust to my uncle's needs.
The staffing and management have always been friendly, approachable
and have always consulted with the family if there has been any issues. The home and my uncle's room is presentable and tidy, the housekeeping staff are forever doing his laundry and my uncle has been treated with care and respect, even when times have been difficult for him.
15 January 2025
Watching our loved one live with dementia isn't easy, however, the staff at Hatfield House ensure our uncle is treated with dignity and respect. We as his family are always welcomed and included in all aspects of his care.
03 January 2025
A double-edged review as firstly my mother-in-law is a resident in Hatfield House and her care has been tremendous. The staff are fantastic and she is really settled. The other part is that my wife is completely settled with her mum being a resident. She no longer has anxiety about her mum's care,
no longer has to worry about whether her mum has eaten or taken her meds and most importantly feels that she can comfortably leave her to be OK once she has visited.
13 December 2024
The manager and her excellent team are doing a fantastic job caring for my mother who has Alzheimer's. I would not ever consider an alternative care facility whilst the current team of people are in situ. It would be hard to find a better group of care staff anywhere. Well done to the manger and her
staff and thank you.
18 November 2024
If you are looking for hotel standards, then Hatfield is the ideal place, if you are looking for lovely staff then it's also the ideal place.
However if your special person doesn't conform to the "certain way" they should conform to, then it's definitely not the ideal place.
The way my Uncle was
treated by the management (2 certain ladies) was appalling. After 6 days of him being there, they were ringing me nearly daily to tell me they "wanted him out". Asking us to go in and support him, we work and did visit regularly!. No care plan put in place, making him get up for breakfast, when clearly he didn't want any. This is all because he had a voice, and disrupted their perfect environment. Even when they knew he had nowhere to go, they insisted that he leave and it was only when he fell whilst in there care did they let him stay 4 more days. I and his social worker did everything they asked of us. Disgusting behavior from management.
This is not a hotel but a care home.
27 September 2024
This care home is first-class. Staff are very friendly and look after the patients with a lot of love and kindness.