Many thanks for your kind review. It was our pleasure to care for your friend and our staff team spent a lot of time chatting and engaging with him and encouraging him to pursue his keyboard playing, which gave him a lot of enjoyment. We ensure we are fully staffed at all times and have an excellent team in place. Any absences are covered by our own staff or locums who are familiar with our service and work with us regularly. It's great to hear your positive views.