Thank you for taking the time to write a review and talking with me on Thursday. Following on from our conversation, if you would like any further assistance or have any additional questions about the new room available for your loved one, please come and see me on your next visit or give me a telephone call at the home. I have passed on your 5-star ratings to the staff here at Broadway Halls for their care and support, the cleanliness of our home, and that you feel residents are treated with dignity in a safe and secure environment, I have also made notes of the areas which are not at the high standard I expect, and I thank you for providing me with this information as we really do value all feedback we receive.