Thank you for your review. I am happy you are able to see the improvement since new manager in post at the home. Your mum receives her physio daily and is responding well to the input. Newsletters are in the process of being implemented and will be sent out to our lovely families, any changes are always communicated via email, telephone or in person to all families. Since my appointment as the new home manager, dependency tools in place to evidence the care needs for all residents and the correct staff numbers are in place for each shift to support with the needs of our residents.<br>Our residents enjoy a range of activities in the home and with outings to local areas supported by the team at the home.<br>I have an open door policy and would be extremely happy to discuss Mum's care and progress with you.