Thank you for taking the time to review Hawthorns Aldridge in Aldridge. All feedback, whether positive or constructive, helps us to improve the services we provide. When new residents come into the home, it can take a little time for that person to feel comfortable in letting the care staff support them with their daily living needs, which, as we discussed, was the case with your nan. I’m pleased that following the care review, we were able to put a plan in place which appears to be working well. Your nan is a lovely lady and it’s been a pleasure getting to know her.