We welcome and encourage all reviews and feedback and are proactive in instituting any measures required to improve our service.<br>In response to review ID: 1001647 made by a relative of a resident previously placed at Ashton Lodge, we wish to say that our team has been delivering care to a range of complex medical conditions including the various sub types of dementia since its opening in 2010, which includes behaviour that is challenging to manage. <br>Ashton Lodge works in partnership with other partners of care including mental health team, GP and other professionals of the Multi-Disciplinary team to deliver care where risks are mitigated as much as is possible in the best interest of the residents.<br>In keeping with our duty of candour, we share all relevant information with the various stakeholders including families with regards to all aspects of the service including the circumstances of any injury.<br>We are sorry the family felt that their experience did not meet their expectations.