The team would like to pass on our sincere condolences to you and your family for your loss. We are deeply sorry you feel your family and your loved one had a negative experience. Fairways Care has recently been taken over and is now under new management. As a provider we are highly experienced in providing elderly care and look forward to taking the homes into the next stage of their journey. There is a new home manager for the service who is keen and determined to ensure extremely high standards within the home are met. With regards to the moving to one of our other homes, this was a multi-disciplinary decision and not facilitated due to both homes and the health boards assessment stating this would not be in your loved ones best interest due to poor health at the time. Sadly at the time of assessment it was deemed that moving would be more dangerous to their health. We are sorry if this was not communicated to you. We would be happy to have a call with you to discuss your concerns.