Hello and thank you very much for your review. We appreciate all of your feedback and also the high scores for care, cleanliness, safety, food and staff. Unfortunately we are not yet at post Covid stage and continue to follow Public Health guidance in order to safeguard Residents from Covid which includes the wearing of face masks, socially distancing visiting families from each other and asking them to avoid the Resident's communal areas. We understand this is not ideal and hopefully, the remaining restrictions will be further relaxed once the latest wave of infections passes and the virus becomes more manageable. We have a full entertainment and activity team within the Home which may not be evident during mealtime (or immediately before or after) and we would be happy to share our program with you. Apologies for any laundry issues experienced, this does happen on the odd occasion in a large care home but hopefully, we get it right the vast majority of the time. Thanks again.