Thank you for taking the time to leave a review of Norton Lees Care Home, we regret that you feel there has been a shortfall in care delivery during your visits and reassure you that at no time has there been a shortage of staff or indeed “neglect”. For Infection Control purposes, items requiring laundering will be removed from residents’ bedrooms daily and individual preferences are always considered. We have now spent time in communication with all relevant parties, relatives and social workers, all of whom have shared incredibly positive reports of the care your uncle has received. I am sorry you felt the need to post a negative review but you are more welcome to discuss these matters in person with the home manager.