Please accept our apologies that your experience was not as positive as we would have wished.  <br>We have checked our records and see that we have not received any written complaint from you. <br>Your family member was placed with us as an emergency respite as you were going into hospital. You visited the home once during your family member’s stay and I contacted you as soon as I was made aware of the issues you raised.  We spoke at length about your concerns, and you helped me to understand your current challenges.  <br>I was able to confirm that your relative had enjoyed long showers, was shaved daily at his request, and his clothes were also changed daily. Upon his discharge we arranged transport, and a carer to accompany him back home. We do feel that we did everything to ensure that you were supported and your loved one’s stay was as positive as it could be. <br>Please, don’t hesitate to contact me again if you or your loved one need further support. We wish you both all of the best.