We were thrilled to read your insightful and comprehensive review of our home at Langdale Heights Care Home — the staff, standards of care, communication with family and quality of dining tailored to each resident’s personal needs. We are truly sorry that you had to undergo such trials with your grandmother’s care previously, and it is indeed our honour to be able to give you some measure of comfort in the superlative care your grandmother will receive at our home. At Langdale Heights Care Home, we embrace with vigour the duty of giving each and every resident the rights to which they are entitled. Our staff are truly what makes our home exceptional, as they allow us to hold true to our belief that dignity is not negotiable and compassion is always necessary. We take very seriously the role that communication plays in resident care, and we are thrilled to learn that you feel heard and attended to while communicating with us. Our staff will be so pleased to hear your warm praise.