Dear Sarah, Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that on the whole you had a positive experience of The Burlington. We look forward to welcoming Mum back to the home. We truly appreciate your feedback.