Thank you for taking the time to review Hawthorns Aldridge and for your kind words. My door is always open and I'm always looking at ways to improve the services we offer and the quality of care we provide. I know the change from a retirement service to a care home was a big adjustment for our independent residents, especially as a number of services previously available were discontinued. As you know, I truly believe in giving our residents a voice and a platform to share their experiences and any ideas they have to take the home forward. I'm proud of our committee and the way we work and collaborate towards a shared goal; making the Hawthorns the best it can be. Best wishes.