Dear Shaun, thank you for your review. I am sorry we haven't been able to completely satisfy you at this time but I welcome your constructive comments. We agree about the sad but needed use of agency staff, despite paying some of, if not the best pay rates in the area, recruiting is a massive challenge but rather than work short staffed, we always make the effort to cover all needed shifts. Recently our food supplier has had a massive cyber attack which means we have had to be very agile in where we order our food from and this has caused some menu changes which have not been as hoped, we also experimented with moving the heavier meal to lunchtime due to the hot weather and a few other factors so we are reviewing this now. In terms of mum being bored, our activities team I am sure will be in touch to ensure we correct this.<br>I hope in the future we can address these concerns and you might increase our rating by another review, thanks again.