Thank you for taking the time to review Hanford Court Care Home in Stoke on Trent. I would like to apologise for the lack of attention to detail and the quilt cover being inside out. I have spoken to the Housekeeping team to arrange for the carpet to be deep cleaned this week. We are carrying out the food and meal times at the request of the residents, I am sorry to hear that the food has not been up to standard, this will be discussed with the chef. Best wishes, Gemma.