Thank you for taking the time to complete a care review for Greenways Court and I am happy to hear that your mother enjoyed her stay, found the home well managed, the team responsive and the care ‘second to none’. As a kind care company this is what we strive to achieve and to receive that feedback makes me very proud. I am sorry that you were disappointed in the environment as we do pay attention to ensure it is well maintained. HC-One is currently undertaking a phased refurbishment programme and in due course, Greenways will be allocated a date for refurbishment. In the meantime we will continue to ensure the home is clean, well presented, items renewed in a timely way and continue to deliver care that is second to none.