Thanks for raising your concerns with us. We are very sorry that you have not been satisfied with the care received at Windsor Court. As you have raised a complaint via our internal process, the Home Manager is currently investigating your concerns and a written response will be sent to you within the next 21 days as per our complaints policy. For GDPR we will not be able to provide you with a response via carehome.co.uk due to sensitive information. I hope that you feel we have acknowledged your concerns and are doing our utmost to respond to you timely.