Thank you for bringing the issues you have to my attention. Our aim is to provide the best possible care to those we support and it is something we take very seriously.<br>Outside professions are involved in all client's welfare and help all care homes deal with each individual's issues and family's concerns.<br>We do encourage clients to participate in daily activities but from time to time it is difficult to get everyone to agree to do the same thing and this is why we have keyworkers to spend time with clients that do not want to participate in what is being enjoyed by others.<br>Recently after opening up from Covid the clients have enjoyed day trips to the beach and other local days out and this will continue as it is something that they enjoy.<br>Our current prices for care are in line with our local competitors. All customers are made fully aware of these prior to care provision.<br>We are very sorry that you feel the experience did not meet your expectations.<br>We wish you all the very best.