Dear Deborah, thank you for taking the time to complete a review of our home, mum is one resident who has been here from the beginning and is treasured dearly at our home, we are so happy to hear that mum receives compassionate and dedicated care, enjoys the food and feels content at Baycroft Grays Farm Road. It is also comforting to hear that your father was well cared for in the final weeks of his life. Thank you for your feedback surrounding communication with the home and the changes with management, we are always looking at ways to improve our service and appreciate any comments that can help us provide the utmost level of care to our residents and their families, I will ensure that your feedback is shared with the management team.