Thank you for your feedback. I appreciate you taking the time to share your views. Our team are committed to providing the best possible quality of life for our residents, including a wide range of activities. This year we have introduced new partners for dancing, singing and learning new skills and these have been well adopted by residents.  In terms of visits and feedback, I generally suggest that visits take place outside meal times if possible and would also encourage you to pop in to see me next time you are in - I try to have an open door any time families are visiting their loved ones. Thank you once again and look forward to seeing you. Best regards, Harriet.