Thank you for your exceptionally kind and deeply touching words regarding the care your mother received whilst she was at Spencer House. We are delighted that you and your family felt the level of care she received met your expectations and beyond. Our staff take tremendous pride in ensuring the care they give our residents is always of the highest standard. We are very proud of the care we give to our palliative residents, and we are very touched that you felt this. We endeavour to extend our sensitivity and our kindness towards our relatives too, and we are deeply honoured that you were able to encounter this during the short time we were able to get to know one another. Your beautiful thoughts, kind words and expressed thanks will be shared with our staff. Best wishes.