Thank you for taking the time to submit a review. We take all feedback about our homes, whether positive or negative, very seriously. Following the contents of your review we have looked into this further and are confident that all the residents in our care are happy, very well cared for and supported within the home, as was your mum. We believe the excellent reviews, comments and letters of thanks received by the team further supports this. The Manager in the home has an open-door policy and would have discussed any concerns you had, no matter how small. We hope your mum is as settled and happy in the new home.