A meeting and one written complaint raised with management was responded to and family member specified they were satisfied with the response and actions. <br>Management are sorry the family feel this way and aim to provide a high standard of care. We would encourage families to use the company complaints procedure if they feel their verbal complaints with staff during visits have not been addressed appropriately. Then management can address concerns within policies and procedures to be able to respond personally to family members and provide a response that reassures.