Thank you for your very kind and deeply touching words. Your aunt was a delight to care for and made a lasting impression on our home and staff. It was wonderful to hear her stories and life events, and many staff would enjoy this tender time with her. We always endeavour to ensure our standards of care are always the highest and this includes all departments as you were able to recognise. <br><br>We strive to ensure our relatives are equally welcomed and feel part of our family and it remains one of our priorities to ensure relatives always feel involved. <br>It is wonderful that our relatives can recognise that Spencer House staff are working hard to achieve and meet all expectations. <br>Your words and comments will be shared with all our staff, and I am confident they will be received with gratitude.