Thank you for taking the time to leave us your feedback. We completely agree that valuing our team members is vital, whether they have been with us for a short or long period of time. An important aspect of this is our Making a Difference Awards where family members can nominate team members for an award. Positive feedback on the care provided is also great to share with the team and always makes everyone feel very positive.  I have had a chat with you about the team directly and hope that this has put your mind at rest. I do operate an open door policy, so please feel free to come and see me if you have any other concerns.