Thank you for taking the time to leave your review at this difficult time, we would like to pass on our sincere condolences on the passing of your mum.<br>At Barchester, we really value all feedback and comments made to us, and we would really like the opportunity to discuss your concerns further. Following communication with the General Manager of the home, the concerns you mention here hadn’t been discussed with the team during your Mum’s stay with us by yourself or other family members who visited so we would really like to support you further with the comments you have raised, please use the following link provided here: www.barchester.com/feedback which provides information on how we can help. Kind regards Barchester Customer Feedback Team.