Hello Alison C. Thank you for taking the time to leave this feedback relating to your experience with our Care Team and Care Home at Chollacott House Nursing Home in Tavistock. It's great to learn that you feel that your aunt is safe and has good personal care and is well looked after. Of course, we note also your comments with regards to the tidiness of your aunt's room and the 'very push and pull' when dealing with her personal care. Whilst I will talk to the care home manager directly about this, and ask her to contact you, I also encourage you to take any such concerns directly to the Care Home Manager, Deputy Manager or Clinical Lead - if they are aware, and with as many details as possible - they can set about investigating any such concerns. Thank you again for your feedback, Kindest regards, Nathan.