Dear family member, Autumn House management and staff are sorry that you feel the care your loved one received while they resided at home was not up to the standard you expected.  My director met with you and your husband to discuss the issues and rectify these.  He apologised for the issues not being resolved at an earlier point and agreed with many of your points, he spoke with management and they put into place a new plan for the resident.    <br>As a company, we strive to try to deliver care to a high standard, however, we understand that situations like this can arise but we aim on being open and transparent which allows us to deal with any issues.<br>Wishing you all the best.