Thank you for taking the time to leave a review. Since our last conversation, I have spoken with the team and they have been actively encouraging your mum to join the other residents in the lounge and we have seen a great improvement. In regards to her dining, our team works hard to ensure that our residents are safe and happy so we will take extra care in ensuring your mum's food is appropriately prepared. We also operate what we call 'Food Passports' so we can make a note of how she wishes for her food to be prepared. If you want to discuss any of these concerns with me in more detail, please feel free to come and see me on your next visit. I have an 'open door' policy and welcome any feedback you have. Best wishes, Matthew.