We are really sorry to hear you had such a negative experience when your uncle was admitted to Swansea Terrace, please accept our sincere apologies. We will speak to all the team and ensure that they attend Customer Care refresher training over the next few weeks. Please be assured that this was an isolated incident and that we always treat residents, their families and all visiting professionals with dignity and respect at all times. Once again please accept our apologies and we hope your uncle has now settled in and is being well cared for.