Thank you for taking the time to write a review about the Laurels & Pine Lodge. Your feedback is very important to help us continue building on and improving our services. However, we are sorry your experience has not been a positive one on this occasion. As you will see from the other reviews on carehome.co.uk, The Laurels is very proud of the standard of care it provides to all its residents. To clarify, our team use special hand-held devices resembling mobile phones which allow them to record their interactions with residents and make notes during the day. Thank you for pointing out how this appears. We will be mindful in future to explain to other visitors what they are and how they are used. We were very pleased with the progress your loved one had made while she was in our care. Our managers would have been more than happy to discuss any of the issues you raise here while she was with us so our dedicated, hard-working team could have dealt with them as a matter of urgency.