Thank you for your kind words. Unfortunately, at the time, the visiting guidelines were limited due to the rise of Covid cases. This meant we were able to have visitors within the home, which were restricted to residents' bedrooms only and not in communal areas. As these restrictions have been lifted, we welcome families to visit their loved ones in the areas they feel most comfortable. Really pleased that you were using the care plan app to access your dad's records. Thank you once again for your kind feedback; this is very much appreciated.