Thank you very much for the wonderful comments and scores for the care we provide here at Mountbatten Grange. We are so pleased that your father enjoyed his stay with us. Your feedback is very important to us and we’re sorry to hear you encountered some minor issues with laundry and appointments. The home manager would be more than happy to discuss this with you directly. Please do not hesitate to contact us if you would like to discuss this further in person or if there is anything else we can help with now or in the future.