Thank you for taking the time to review Harcourt Gardens. We understand that you felt it necessary to raise concerns and as you know, we did look into these and took the appropriate action. We are sorry that your time with us was not as you would have wished and appreciate sometimes we get it wrong. Our intention is always to do better and we strive to offer improving support for our residents and their families. Whilst it is disappointing to hear you felt we could have done more, we welcome all feedback as it helps us continue to improve our services. We do hope your Mum is now happily settled in her new home and wish you all well.