Dear Amanda, the home has a duty of care to ensure that residents, staff and families are protected, and their safety is promoted at all times, especially during times of refurbishment in and around the Home.<br><br>In reference to your complaint “Owner was very very rude to my mum unplugging things and moving things around for what he said were health and safety reasons! ” The Manager has instructed all staff to remove any items deemed to be breaching fire safety, infection control or health and safety regulations. The Home has a duty of care to ensure the entire environment is compliant with all regulations and legislation. The health and safety of staff, visitors and customers are paramount. In addition, this type of language is completely unwarranted and therefore in contradiction to the many positive interactions we have had on many occasions. Had you taken the time to raise these concerns directly, this would have given the Manager an opportunity to resolve the issues swiftly.