Thank you for your review. I apologise that the experience you and your family received fell below your expected standard. <br>Although we are not a specialist dementia care setting, staff have received, and are in the process of obtaining additional dementia training. <br>Each prospective resident is assessed prior to admission to ensure that we are able to meet their needs. Appropriate steps are taken should their needs change during their stay at Redwalls. <br>Please be assured that management within the home has changed following your father's admission and an open-door policy is now in operation. We have a complete transparent complaints procedure that is maintained.