Thank you, reviews are always welcomed as they provide us with an objective view of the areas we are doing well in and also how we can improve to ensure residents receive the best possible safe care.  <br>We will, of course, look into the points raised in this review.  <br>The provision of extra phones will make it easier for people to contact the home as these will be issued to key staff on a daily basis. Should you or anyone else wish to speak with me, the manager, I am more than happy to meet with you. If I am not available, please, by all means, leave a message with the reception staff, and I will get back to you. <br>Kind Regards.