Thank you for taking the time to write this review and provide us with your feedback. We'll take a look into all of those points you have raised and aim to improve on them so that your experience as a visitor is much better in the future. We are happy to hear that you've found our staff friendly and attentive - staff communication is something we are continuously improving through training, apologies if you have found it below our usual high standards at times. All of our homes have a full schedule of activities taking place throughout the week but may not have been happening when you have visited. As mentioned above, we'll look into all of these points and look at ways of improving. Thank you again for your honest feedback, it is greatly received as can only serve to help us improve our services. Kind regards, Pip