Thank you for your review and we are sorry you felt that our discussions and attempts to support you did not meet your needs. Provision of 1:1 care is difficult especially when NHS funding is removed and families are left to pay for this, unfortunately local authority funding is means tested and so not available to all. We do acknowledge that other providers will be more willing to take risks especially where buildings are smaller and not purpose built. We are happy to hear that your Mum continues to do well in her new home and wish you all well.