Thank you for taking the time to bring your experience to our attention, our aim is to provide the best possible care to those we support and it is something we take very seriously. We are sorry that you feel the experience did not meet your expectations. <br>We do not have any record of any formal complaint being made, a senior member of the management team is available to discuss this further and will be in contact in due course.<br>We would however like to clarify that the service is not currently under any form of investigation and maintenance plans are in place with reactive maintenance issues dealt with on an ongoing basis as they arise.