Thank you Ann for your lovely comments. We are so pleased you are happy at The Knoll and regard this as your home. We have had a discussion regarding the staff element of your review and you understand that we have not been understaffed. You explained that your comment was referring to nights and after our discussion, you realised that we had the required levels and you explained that this was only on isolated occasions that you felt this way. When we discussed this in further detail you understood this was at times when new residents were settling into the home. Thus we have listened to your comments and shall be putting in extra support for the night shift when new residents are admitted and settling in.