Hi Paul, Thank you for taking the time to review our Home, just so you are aware, Due to Covid restrictions we have been unfortunately prevented from inviting family into our home for meals. However, we have recently held a family forum meeting and families were informed we are now offering families a booking system to join their loved ones for meals. This is already in place and you are able to book in as of Monday 12th September. For details and bookings please call the home directly. We also do have air conditioning in the building, it did struggle during the adverse temperatures we have had of recent. I am sorry you have witnessed smells during a visit. Again we do manage these, however, as you can imagine, short-term smells are unavoidable and we do once identified, eliminate smells promptly. Thank you so much for your suggestions, all suggestions are reviewed and actions taken where possible to improve our service.